Does it feel as if AT&T’s Service Level Agreement (SLA) plan is to force carriers to FAIL so AT&T can collect credits? SLAs of 99.999% mean that 26 seconds of FAILure could cost you 50% of monthly recurring charge (MRC)!
Here are 4 easy hacks to beat the SLAs, keep your cash, and show AT&T true performance:
1. Exclude time – You can exclude force majeure events (weather, power, etc.). How about an overbooked circuit? Exclude it! If CIRs are exceeded, you aren’t liable; just identify, track, exclude, and report those timeframes.
2. Add-in available time – Don’t exclude your whole maintenance window, only the seconds that service is down. In a 2-hour window, service may be down for only 4 minutes! Don’t exclude all 2 hours from calculations; add those 6,960 seconds back into your availability pool. That extra time can make the difference for a PASS vs a FAIL.
3. Fail availability, not DDR – Availability penalties are typically half of DDR penalties. If you exclude your availability failure, your DDR for the month should pass, saving you 25% of the MRC.
4. Go back in time – AT&T wants to go back 7 months, so can you. If you realize that 60 days earlier, an outage was not your fault, go back in time, correct, exclude, re-run your report, and re-submit.
These are just a few of the many Analytics Intelligence functions in OcularIP. 140+ carriers are currently using OcularIP to optimize their PASSes, report TRUE performance and save real money: $356 per circuit per year on average!
See how OcularIP helps you prove and improve your service, reduce costs, and win new customers – all for a remarkable ROI and with no long-term contracts.
For more information or to start your free trial, contact us at (314) 414-1000 or email@example.com.