Thanks to our recent participation in Digital Disruption Live 2014 and the Telecom Council‘s Quarterly Investor & Service Provider Forum, LB Networks is poised to help you stay on top of 2015s hottest network technology trends. Read on for our top 5 predictions for 2015 and what you should do about each of them.
#1. CEM (Customer Experience Management)
- CEM or Customer Experience Management means focusing the operations and processes of a business around the needs of individual customers.
- CEM allows customers of service providers to log in and see how their circuits are performing, even to troubleshoot those circuits. Sharing this information allows customers to have knowledge they didn’t have otherwise, creating better relationships, saving time and money.
- Unfortunately many studies have shown that the telecommunications industry has continually ranked high on a list it would rather not be associated with – poor customer service. The truth is, if you aren’t thinking about CEM you will lose customers. It’s time to make a concerted effort and treat customers to the same responsiveness as the most service-forward industries. Your bottom line will thank you.
#2. Customer Self-Service
- Parallel to CEM, customer self-service is becoming a reality in 2015. Due to high customer demand, self-subscription is coming and carrier customers will have the ability to log into their monitoring portal to see what’s happening with their circuits.
- Not only will customers be able to monitor telecom services, but the data will be available on demand so they can, manage them and order more bandwidth, additional circuits and more.
#3. Big Data
- Big data has been in the works for a long time. Most of 2014 was spent building the support systems to make big data work for us and in 2015, we’ll finally be able to leverage that data. From a technical perspective, this means observing trends and making future predictions.
- All service providers will be able to cost-effectively leverage granular network and customer metrics to identify trends that enable the best use of resources.
#4. SDN (Software-Defined Networks)
- Much like big data, there has been a lot of prep work done in 2014 to develop SDN or Software-Defined Networks. SDN allows network administrators to manage network services through abstraction of lower-level functionality (read: bringing all the pieces of the network together).
- In 2015 customers will adopt SDN and start utilizing it for their service offerings. OcularIP’s API into industry’s major SDN providers will reduce costs, make networks more responsive and eliminate the need for proprietary hardware requirements.
- The key to success in 2015: Agility. As defined by dictionary.com, agility means: “the power of moving quickly and easily; nimbleness.”
- No one really knows what the future holds, so agility ensures we are ready for whatever developments occur in our industry. It means moving quickly and instantly providing services.
Learn More Today
If you’re feeling unprepared for the network technology trends of 2015, LB Networks can help. Our industry-leading performance monitoring and SLA assurance portal, OcularIP™ can help you win business, keep business and stay nimble. Contact our team to learn more.