Off-Net Supplier Visibility and Control – Included at No Additional Cost
With our latest OcularIP platform release, we are introducing a powerful new Supplier Management application, now available to all OcularIP customers at no additional fee.
Designed specifically to address the operational realities of telecommunications carriers and service providers, Supplier Management delivers deep visibility and defensible performance management for off-net suppliers, enabling improved accountability, reduced cost leakage, and stronger vendor relationships.
Purpose-Built for Telecommunications Off-Net Supplier Management
Telecommunications carriers rely heavily on off-net suppliers to deliver end-to-end services. Managing these suppliers effectively requires accurate performance data, enforceable MSAs, and audit-ready reporting, all while minimizing operational burden.
The OcularIP Supplier Management application was built to meet these exact requirements, enabling carriers to:
- Monitor off-net supplier performance against MSAs
- Identify SLA non-compliance and credit recovery opportunities
- Improve supplier quality and availability
- Reduce manual oversight and reporting effort
All within a single, integrated platform.
Key Supplier Management Capabilities
The Supplier Management application automatically calculates, analyzes, and tracks key supplier performance metrics, giving carriers both executive-level insight and circuit-level detail.
MSA Performance Metrics
Track critical supplier KPIs including:
- Availability
- Quality
- Mean Time to Repair (MTTR)
Metrics are summarized at the supplier level and available down to individual circuit detail for precise analysis.
Historical Trending & Comparative Analysis
Analyze performance trends over time with built-in historical views:
- Daily, weekly, and monthly trending
- Comparative performance across suppliers
This enables carriers to quickly identify systemic issues, improvements, or degradation trends.
SLA Compliance & Credit Recovery
Quickly identify circuits not meeting MSA SLA requirements, enabling:
- Easier SLA enforcement (when required)
- Identification of potential credit recovery opportunities
- Defensible evidence for supplier discussions
Executive & Supplier-Focused Reporting
Generate executive-ready reports that include:
- Supplier-level summarized metrics
- Rankings with changes from previous periods
- Actionable insights and visual “magic quadrant” views
Detailed supplier pages provide historical group metrics and comparative rankings for deeper review.
Supplier Grading & Accountability
Suppliers are graded and ranked based on:
- Quality
- Availability
- MTTR
All metrics are audit-ready and defensible, supporting transparent supplier accountability and governance.
Enhanced Power with Type1+ Capabilities
When combined with Type1+, Supplier Management becomes even more powerful.
Type1+ enhances the application by:
- Providing greater data accuracy and normalization
- Enabling more advanced analytics and comparative insights
- Strengthening defensibility of SLA and MSA performance metrics
- Supporting more efficient cross-supplier benchmarking
Together, Supplier Management and Type1+ give carriers a best-in-class foundation for off-net supplier performance management.
Tangible Business Benefits
By automating supplier oversight and performance tracking, carriers realize immediate and measurable benefits:
- Cost savings through SLA enforcement and credit recovery
- Improved vendor relationships driven by transparent, objective data
- Higher service quality and availability
- Reduced operational burden through automated reporting
- Faster, easier SLA enforcement when required
- Improved audit readiness and compliance confidence
Available Now – Included with Your Platform
The Supplier Management application is live today and automatically available to all OcularIP customers as part of our latest release, no additional charge and no upgrade required.
If you have questions about configuration, best practices, or how Supplier Management and Type1+ work together, our team is ready to help you get started.
Frequently Asked Questions About Off-Net Supplier Performance and SLA Management
Telecom carriers manage off-net suppliers through OcularIP by tracking metrics such as availability, quality, and mean time to repair. This identifies underperforming circuits and measures the off-net suppliers’ effectiveness.
Carriers rely on third-party suppliers to deliver network circuits, making supplier performance critical to meeting SLA commitments and maintaining service quality. The 80/20 rule applies to off-net circuits. They may account for only 20% of the circuits but 80% of network issues.
Carriers can identify SLA violations through OcularIP by analyzing supplier performance data against contractual requirements. This highlights circuits that fail to meet SLA thresholds.
Carriers can recover credits by using OcularIP to document SLA failures and support claims with accurate performance data, making it easier to enforce agreements.