Thanks for your interest! This position has been filled.
LB Networks is a leading Software as a Service (SaaS) provider of telecommunications solutions, dedicated to delivering exceptional services and innovative solutions to our clients. We are committed to excellence and are looking for a motivated and detail-oriented Entry-Level Business Analyst to join our team and help drive our mission forward.
As an Entry-Level Business Analyst at LB Networks, you will play a crucial role in analyzing and improving business compliance processes & reporting for our Customers. This role not only involves analytical work but also requires excellent communication skills to build trusted client relationships. In many ways, it has a marketing-like aspect, as you’ll be representing LB Networks and making a positive impact with our clients. You will work closely with our telecom carrier clients to create detailed business compliance reports and provide insights on how they can enhance their Service Level Agreements (SLAs) to better serve their end customers. Additionally, you will engage with clients through webinar meetings to provide workflow training and ensure they can effectively implement recommendations and improvements.
Key Responsibilities
- Business Compliance Reporting
- Develop, write, and analyze business compliance reports focusing on telecom carrier performance metrics.
- Evaluate current SLA performance metrics and identify areas for improvement.
- Provide actionable recommendations to clients on how to enhance their SLAs and meet or exceed customer expectations.
- Data Analysis
- Gather and interpret data from various sources, including internal systems and client feedback.
- Use data analysis tools and techniques to uncover trends, issues, and opportunities for improvement.
- Client Interaction
- Act as a consultant to telecom carrier clients, understanding their specific compliance challenges and objectives.
- Present findings and recommendations to clients in a clear and professional manner.
- Build trusted relationships with clients by communicating effectively and providing valuable insights. This role requires someone who enjoys collaborating with clients and fostering a positive working environment.
- Documentation and Reporting
- Prepare comprehensive reports that outline analysis findings, recommendations, and strategies for improving compliance and SLA performance.
- Ensure that reports are accurate, thorough, and presented in a format that is easily understandable for clients.
- Process Improvement
- Collaborate with internal teams to develop and implement process improvements based on compliance analysis and client feedback.
- Contribute to the development of best practices and guidelines for managing SLAs and compliance.
- Project Support
- Assist with various projects related to business analysis and compliance.
- Support senior analysts and managers in data collection, analysis, and reporting activities.
Qualifications and Requirements
- Education: Bachelor’s degree in Business, Business Administration, or a related field.
- Analytical Skills: Strong problem-solving abilities with a keen attention to detail. Familiarity with business analysis methodologies and tools is advantageous.
- Technical Proficiency: Technologically adept with a solid understanding of basic computing concepts, computer networks, and terminology. Basic knowledge of data analysis tools (e.g., SQL, Tableau) is beneficial.
- Communication Skills: Excellent written and verbal communication skills, capable of clearly conveying information and collaborating effectively in a team environment.
- Time Management: Proven ability to balance tasks and priorities to make effective use of time and manage multiple tasks efficiently.
- Troubleshooting Abilities: Effective in step-by-step problem solving and research to address and resolve issues.
- Capacity to Learn: Open to continuous learning with a proactive approach to seeking answers and improving skills.
- Positive Attitude: Maintain a positive demeanor, ensuring that customer interactions are smooth and rewarding.
Non-Technical Qualifications
- Ability to lead internal teams toward management of client expectations,
- Ability to handle multiple projects simultaneously,
- Ability to manage development team to meet project milestones,
- Excellent communication skills,
- Ability to work within team environment.
Benefits
- Hybrid Work Environment,
- Relaxed working environment,
- Competitive salary,
- Expense Reimbursements, if applicable